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My cap won’t turn on at all. What might be the reason?

Below are some quick troubleshooting tips if your device is not turning on:. If your battery pack is not turning on, review the following:. Please refer to pages 6, 8, and 9 of your manual for further information.

I’m holding the cap and pressing the power button but the cap doesn’t turn on. Why?

There is a sensor on the inside of the device that only allows light to be emitted when the cap is on the head. As an eye-safety precaution, if the device is not on your head when you turn it on, the lasers will not stay on. When you place the cap on