Shipping Questions

Click here to get in touch with our team through email.

Capillus

Questions related to where and how to purchase Capillus products.

Shipping & Delivery

Where do the rework caps come from?

Is the Capillus cap sweat proof?

Capillus Limited Warranty

How do you open the applicator cap and apply the Cap+ Activator solution?

What is the difference between FDA Approvals vs. Clearance?

Where to find the serial number on my Capillus laser cap for warranty activation?

At what wavelength do Capillus laser therapy caps operate?

How do Capillus laser caps compare to other devices on the market?

Can Capillus be used for blonde, gray, or light hair colors?

Do I need to cut my hair for the Capillus cap to be effective?

Are there different sizes of the Capillus cap available?

Are Capillus lasers hot?

How do Capillus® caps compare to other physicians’ “dome” and laser comb products?

General

Will the Capillus cap assist with hair thinning which is a result of stress?

Will Capillus work for hair loss from trichotillomania?

Is Capillus good for use after hair transplant procedures?

Can I use Capillus laser therapy if I have hair extensions or weaves?

Will Capillus work if your hair loss is due to medicines that you are no longer taking?

Are there any prescription meds that will make laser caps not work at regrowing my hair ?

Can I use the Capillus cap over metal implants?

Can I use the Capillus cap if I have scalp psoriasis? Could it even help?

How would Capillus work on someone going through chemotherapy?

Is low level laser therapy with Capillus effective on Afro hair?

Is Capillus safe to use while pregnant or breastfeeding?

Are Capillus products safe for women?

Is Capillus Right for You?

What can I expect in terms of shedding when I start using Capillus laser therapy?

How does the laser light go through hair?

Cleaning your device

How do Capillus devices work?

How Capillus Works

Should your hair be washed or free of hairspray or other products while using the Capillus cap?

If you stop using the Capillus cap after seeing results, will the new hair fall out?

Do I need to use the Capillus cap at the same time every day, and if so, why?

Is the protocol 6 minutes per day or 30 minutes every other day?

Can I swap out the hat for my Capillus device?

Can I use Capillus on my face?

Is it normal for the battery to feel warm towards end of treatment?

Can the cap be used by myself and another family member?

Is there a way to program the Capillus cap for sessions longer than 6 minutes?

Can you use the laser cap with wet or damp hair?

How tight or loose is the cap supposed to fit?

Can I use the Capillus Laser Cap more than once a day?

Why can’t I use Capillus® for longer than 6 minutes per day?

Do I need to unplug the charging cable or can I leave it plugged in when I use the cap?

How do I know when to charge my laser cap device?

Can I start using the cap immediately or do I need to charge it first?

Do I need to wear my Capillus laser cap in a hat?

Is it safe to use Capillus after a hair transplant?

Product Use

Are there any indications that skin cancer will be aggravated by use of laser hair therapy?

Can I use a derma roller with the Capillus cap?

Is it safe to use the Capillus laser cap in conjunction with other hair loss medications, like minoxidil?

Are Capillus lasers safe for women?

Can I continue to use hair dye while undergoing laser light therapy with the Capillus cap?

Is it safe to use Capillus for individuals who have a cochlear implant?

What does "FDA Cleared" mean?

Is it safe to use Capillus laser therapy for individuals with a pacemaker, defibrillator implant or ICD implant?

Are Capillus lasers safe?

Are there side effects to low-level laser therapy with Capillus?

Product Safety

LLLT Devices & Darker Skin Tones

Are there clinical trials that support the efficacy of Capillus?

Clinical Trials and Studies

My cap won’t turn on at all. What might be the reason?

I’m holding the cap and pressing the power button but the cap doesn’t turn on. Why?

Troubleshooting

Capillus 101

Minoxidil for Men & Minoxidil for Women: Drug Facts

Can the men's 5% minoxidil hair care products be used by women safely, or are there risks?

Can the CAP+ Clinical Hair Therapy Bundle products yield results without use of the cap?

Hair Loss

Hair Health 101

Can I buy an extended warranty post-purchase?

Price Match Guarantee

Satisfaction Guarantee

General Shopping

Financing Options for Capillus Products

Payment

Shopping & Payment

How quickly do orders ship?

Support Videos

Comparing Capillus to Other Laser Devices

Are Cap+ Clinical Hair Therapy products tested on animals? Are ingredients vegan?

How "eco-friendly" is Capillus?

What are the hours of operation for Capillus Customer Service?

Comparing the Different Capillus Laser Therapy Cap Models

What is the difference between lasers and LEDs for hair regrowth? Why are lasers better?